Margin Master Testimonials | Independent Hardware Retailer Reviews

4,400+ stores. Billions in profits. One tool.

Real words from real store owners who made the switch

Real words from real owners who replaced pricing guesswork with a tool built for independent retail.

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Ken Story

Othello Ace Hardware

"I discovered 2,500 items in my store priced incorrectly. Not a few outliers — 2,500. Margin Master found every one of them. After correcting those prices and applying a rounding scheme to another 3,500 SKUs, the tool paid for itself before the first month was out."

Othello, WA
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Mike Brennan

Fort Valley Ace Hardware

"I spent years as an engineer before I started selling plungers. I know what good software looks like. Margin Master is genuinely indispensable — I use it for pricing, but also to spot inventory problems I'd never catch otherwise. And the responsiveness of the team is unlike anything I've seen in twenty years of using business software."

Fort Valley, GA
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Chuck Swanson

Multi-Store Owner

"We run 7 stores. In the first batch — just 450 changes per store — we captured over 10% of our total projected gain. The system works exactly as described. The team was patient through every question, and the integration went flawlessly. We're already running the next batch."

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Mike Coates

Coates Mitre 10 Home & Trade

"Margin Master completely transformed my business. I mean that literally — I had to figure out what to do with the extra margin. My wife had plenty of ideas. If you're on the fence, get off it. This tool works."

Lithgow NSW, Australia
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Luther Batie Jr.

Tanglewilde Ace Hardware

"I couldn't believe what I was seeing when we first ran Margin Master. The gap between what we should have been charging and what we were charging was significant. Setup was easy — the team walked us through everything. The results spoke for themselves immediately."

Houston, TX
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Alan Wilkerson

FL Davis Home & Building Centers

"I use the word 'awesome' reluctantly — it gets overused. But there's no better word for the Margin Master support team. In twenty-plus years of running this business, I haven't worked with a better group. They make sure you succeed, not just get started."

Greers Ferry, AR
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John W. Bender

Store Manager

"After one presentation, our managers walked out with more actionable pricing insight than anything we'd done in recent memory. Margin Master doesn't just change your numbers — it changes how your whole team thinks about margins. We left that meeting ready to act."

Bloomington, IN
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Allan Marion

Single-Store Owner

"We came in thinking we understood pricing. After one session with the Margin Master team, we realized how much we didn't know. The science behind retail pricing strategy — explained with patience and clarity — was a revelation. We left with a completely different approach to running our store."

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